Are you a lover or a fighter?
Anyone that knows me will know that I’m both; I’m very protective of my clients and will fiercely defend you if I need to…..but sometimes I will urge you to take a step back and avoid the fight.
It’s not a sign of weakness to give up the fight when:
It is a sign of strength of character to see through the red mist and focus on finding a solution to a dispute.
It can be empowering to ‘drop the rope’ in your tug of war and walk away. I can help you do that in a way that works for you.
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If you are a client and we have made a contract with you by electronic means you may be entitled to use an EU online dispute resolution service to assist with any contractual dispute you may have with us. This service can be found at http://ec.europa.eu/odr. Our email address is support@guardian-online.co.uk